Assistant Manager Annuities Back Office

• Process performance – as per agreed KPIs

• Quality and productivity Improvement

• Customer Satisfaction

• Level of subject matter expertise

• Process minimum transaction to sustain process knowledge

• Monitor transactions on an basis and take corrective steps where necessary or make incremental improvements.

• Provide coaching and feedback to team members to enable them to improve their performance. 

• Assist new hires such that they are productive on the floor in the shortest possible time frame.

• Handle escalations.

• Provide inputs on process and system to the team members.

• Client Interaction, where required at the level of Supervisors. 

• Ensure compliance with internal policies and procedures, external regulations and information security standards.

• Collect and provide data required for various audits.

• Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy.

• Drive CSR in team and participate per organization requirements

• Resolve conflict in the team

Groom team members for next level, foster team bonding

4 + rating, Handing team of 15+ resources, Have annuity knowledge