- Job Description: This role is to provide a high standard of Cash allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner.
- Proactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices.
- Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.
- To diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the business.
- Ensuring all queries are resolved in an efficient manner.
- To become a subject matter expert in the debt collections arena, working to implement best practice and supporting other team members through coaching and mentoring.
Key Accountabilities
- Generate invoices from requests received within agreed timescales and where required ensure reconciliation and adjustments are carried out.
- Reduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control.
- Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.
- Ensuring all payments received are receipted timely and accurately, and are reconciled to outstanding debt identifying and resolving any issues.
- To accurately process invoices, credit notes, refunds, write offs across operating platforms and ledgers within agreed timescales.
Ensuring timely and accurate account reconciliation across own portfolio of clients, keeping unreconciled cash to a minimum.
- Provide excellent service to varied internal stakeholders within agreed service level agreements where applicable.
- Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business.
- Build rapport, understanding and insight into your portfolio.
- Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problems.
- Assess the current and potential risk with aged debt across your portfolio.
- Assist and encourage in a financial risk analysis where concerns of a potential or real debt situation may occur on your portfolio.
- The impact to the business, which could be both regulatory, financial and deteriorating situations need to be addressed immediately by engaging with senior management within the business.
- Due to expertise in a variety of processes built up over a period of time, provide coaching, mentoring and feedback to less experienced team members to help build their capability in the role and wider team.
- Conducting quality control audits on team members.
- Work autonomously within established practices.
- Complete month end reporting responsibilities
- Provide a timely and accurate MI covering accountabilities and objectives.
- Identify cost reductions and/or process efficiencies as a result of continuous improvement initiatives.
- Providing assistance in ad-hoc projects and any associated activities when necessary.
- Develop self through further study/learning in order to maximize personal contribution to the job, become a subject matter expert and to implement best practices into the job responsibility.
- Identify, own and manage the risks appropriate to the role, in line with Company Policies.
- Responsibilities: This role is to provide a high standard of Cash allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner.
- Proactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices.
- Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.
- To diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the business.
- Ensuring all queries are resolved in an efficient manner.
- To become a subject matter expert in the debt collections arena, working to implement best practice and supporting other team members through coaching and mentoring.
Key Accountabilities
- Generate invoices from requests received within agreed timescales and where required ensure reconciliation and adjustments are carried out.
- Reduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control.
- Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.
- Ensuring all payments received are receipted timely and accurately, and are reconciled to outstanding debt identifying and resolving any issues.
- To accurately process invoices, credit notes, refunds, write offs across operating platforms and ledgers within agreed timescales.
Ensuring timely and accurate account reconciliation across own portfolio of clients, keeping unreconciled cash to a minimum.
- Provide excellent service to varied internal stakeholders within agreed service level agreements where applicable.
- Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business.
- Build rapport, understanding and insight into your portfolio.
- Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problems.
- Assess the current and potential risk with aged debt across your portfolio.
- Assist and encourage in a financial risk analysis where concerns of a potential or real debt situation may occur on your portfolio.
- The impact to the business, which could be both regulatory, financial and deteriorating situations need to be addressed immediately by engaging with senior management within the business.
- Due to expertise in a variety of processes built up over a period of time, provide coaching, mentoring and feedback to less experienced team members to help build their capability in the role and wider team.
- Conducting quality control audits on team members.
- Work autonomously within established practices.
- Complete month end reporting responsibilities
- Provide a timely and accurate MI covering accountabilities and objectives.
- Identify cost reductions and/or process efficiencies as a result of continuous improvement initiatives.
- Providing assistance in ad-hoc projects and any associated activities when necessary.
- Develop self through further study/learning in order to maximize personal contribution to the job, become a subject matter expert and to implement best practices into the job responsibility.
- Identify, own and manage the risks appropriate to the role, in line with Company Policies.
Qualifications: Bachelor Degree or Post Graduate Degree 5 - 8 years
