Assistant Account Manager
Department: Sales and marketing
Reports To: Assoc. Director of Customer Service & Fulfillment or Sr. Account Manager
FLSA Status: Non-Exempt
Location: Chesterton
Hybrid - In-Office: Tuesday – Thursday
About the Role:
Are you passionate about building relationships, driving results, and delivering exceptional customer experience? As an Assistant Account Manager, you’ll play a vital role in supporting and growing key customer accounts while helping position our company as the go-to partner of choice in the industry.
This is an exciting opportunity for a motivated, detail-oriented professional who thrives in a fast-paced, customer-centric environment and is eager to develop their career in sales and account management.
- Essential Duties and Responsibilities:
Account Management & Customer Support
- Develop and maintain relationships with assigned accounts and territories through proactive tele-sales activities and account management.
- Maintain the main phone line by handling and routing inbound calls promptly and professionally.
- Efficiently manage email communications and respond to inquiries within established Service Level Agreements (SLAs).
- Ensure customer order fulfillment expectations are met by managing ETA requests and providing timely updates and reports.
- Support the Account Manager by providing territory coverage and customer support during absences.
- Collaborate closely with the Key Account Manager and/or Account Manager to effectively manage assigned accounts and strengthen customer relationships.
- Drive revenue growth and margin performance through smart pricing, upselling, and cross-selling
Sales & Business Development Support
- Create detailed quotes and manage opportunities for assigned accounts and territories.
- Actively promote and position Midwich products and services to both new and existing customers.
- Identify opportunities to maximize account value through attachment selling and upselling.
- Support customer retention and account growth initiatives through proactive engagement and solution-based selling.
Operational Excellence & Team Collaboration
- Work closely with business management, customer service, and fulfillment teams to ensure accurate and timely order entry and processing.
- Demonstrate and embody Midwich US Values through professionalism, accountability, teamwork, and a customer-first mindset.
- Perform other duties as requested, directed, or assigned.
Experience
- A high school diploma or GED is required. A college degree or relevant work experience demonstrating transferable skills is preferred.
- CTS (Certified Technology Specialist) certification is a plus.
- Experience in customer service, account management, sales support, or a related customer-facing role is preferred.
- Experience within the Audio/Video, Technology, IT, or related industry is beneficial.
Skills & Competencies
- Strong communication, attention to detail, multitasking, and problem-solving skills.
- Ability and willingness to learn, adapt, and take on new challenges.
- Demonstrated ability to work effectively in a collaborative team environment while contributing to team success and leadership initiatives when needed.
- Proficiency in Microsoft Office Suite, video conferencing platforms, messaging applications, and general business software.
- Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
Why Join Us
- Be part of a high-growth, high-energy team
- Work with leading products, partners, and technologies
- Opportunities for advancement and professional development
- Make a measurable impact on customers and business performance
Work Environment & Perks
- Medical, Dental and Vision Insurance
- Life Insurance, Short-term and Long-term disability Insurance covered by company.
- 401(k) with matching
- Costco Membership
- 11 Paid Holidays and a generous Paid Time Off (PTO) schedule
- Employee Assistance Program (EAP)
- Voluntary Benefits such as (Critical Illness, Term-Life Insurance for self and family members, etc.)
Physical & Work Environment
- Required to sit for long periods of time.
- Infrequent light physical effort required.
The Assistant Account Manager has various career paths that could be followed. All Associates are encouraged to have discussions with their supervisor and the Human Resources Department to view job descriptions and requirements for career advancement.
