Area Service Manager

Business Management  & Profitability

• Owner of Complete Revenue Targets for the Zone for after sales service

• Responsible for overall Zone Business Planning & Execution

• Responsible to identify, grow and manage ASP ops thus work towards partner retention & sustainability 

• Responsible after sales service forecast for respective Zone

• Engage with all Principal & Partners to create Zone synergy

• Engage in planning & actionable to improve CSAT  score and other KPI – quarter on quarter

• Responsible for inventory management – adhering on time Demand and On time return policy

• Ensuring successful launch & execution of New Center and New Activity Initiatives in Zone

• Complete ownership of all Business Systems & Processes for Zone

• Responsible for cost optimization.

• Planning to improve winning ratio and timely BR collections.

• Responsible for driving business through effective service management as per agreed SLA

• Work in collaboration with other functional Heads.

• Competition assessment and business direction.

Customer Management

• Building high level engagement & articulate company vision to client's top management.

• Responsible for managing customer escalations, customer problems, account conflict and participates in important negotiations with key customers.