Popo Ventures is seeking a passionate and performance-driven Area Manager to oversee multiple gourmet restaurant outlets and deliver exceptional dining experiences. This role is responsible for driving business growth, maintaining premium brand standards, and leading high-performing teams across all locations.
The ideal candidate brings strong expertise in hospitality operations, a refined understanding of customer experience, and the ability to balance operational efficiency with luxury service excellence.
Business & Revenue Growth
- Drive sales and profitability across all assigned gourmet outlets
- Forecast revenue, set targets, and ensure achievement of business goals
- Analyse performance metrics and implement strategies to maximize revenue per outlet
- Identify opportunities for expansion, upselling, and premium service offerings
Guest Experience & Brand Excellence
- Ensure delivery of a consistent, high-end guest experience aligned with Popo Ventures standards
- Monitor guest feedback, reviews, and satisfaction scores
- Resolve escalations with a hospitality-first approach
- Uphold brand aesthetics, ambiance, and service excellence across all outlets
Operations Management
- Oversee end-to-end restaurant operations ensuring smooth daily functioning
- Ensure strict adherence to SOPs, hygiene, and food safety standards
- Maintain consistency in food quality, presentation, and service delivery
- Coordinate closely with kitchen, service, and support teams
Marketing & Guest Engagement
- Execute localised marketing strategies to increase footfall and repeat clientele
- Collaborate with central marketing for campaigns, events, and promotions
- Drive partnerships, events, and experiential dining initiatives
- Leverage digital platforms and customer data to enhance engagement
Leadership & People Development
- Lead, coach, and mentor Restaurant Managers and their teams
- Drive hiring, training, and succession planning across outlets
- Build a strong service culture focused on excellence and accountability
- Conduct performance reviews and implement development programs
Inventory & Supply Chain
- Oversee inventory planning, procurement cycles, and vendor relationships
- Ensure quality sourcing aligned with gourmet standards
- Minimize wastage and ensure efficient stock management
- Maintain consistency in ingredient quality across all outlets
Risk, Compliance & Safety
- Ensure compliance with food safety regulations, licensing, and audits
- Implement safety protocols for guests, staff, and assets
- Handle incident reporting and crisis management effectively
- Ensure secure cash handling and audit compliance
Requirements
Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- 5–8+ years of experience in hospitality, preferably in premium or gourmet dining
- Proven experience in multi-unit or cluster management
- Strong track record in driving revenue growth and operational excellence
Key Performance Indicators (KPIs)
- Revenue growth and outlet profitability
- Guest satisfaction and ratings
- Food quality and service consistency
- Cost control and waste reduction
- Employee engagement and retention
- Compliance and audit scores
Benefits
PF + ESIC
50% Off on all our Brand outlets, Dine In
Medical Insurance - GMA
