Provide technical support and coordinate IT services for laboratory and R&D environments, including workplace systems, scientific applications and kiosk solutions. The role combines hands-on support with service coordination, SLA tracking and participation in technology transformation initiatives.
- Deliver technical support for laboratory applications, R&D workstations and kiosk PCs;
- Manage requests for hardware, software and user account creation;
- Install, configure and update applications across their lifecycle;
- Support software deployment and application packaging activities;
- Coordinate setup and delivery of new laboratory and kiosk devices;
- Monitor and resolve incidents and service requests in line with SLA targets;
- Maintain inventory data in CMDB/Helix and Active Directory;
- Support account administration and periodic access reviews;
- Track software licensing usage and support procurement processes;
- Contribute to Windows 10 to Windows 11 migration activities;
- Monitor service KPIs and support continuous improvement initiatives;
- Collaborate with users, technical teams, vendors and stakeholders.
- 3–5 years of experience in IT Support, Workplace or End-User Computing;
- Experience supporting laboratory, scientific or R&D environments;
- Strong knowledge of Windows environments and application support;
- Experience with Active Directory and ITSM or CMDB tools;
- Understanding of infrastructure, networks and software deployment;
- Experience in system migration projects;
- Strong problem-solving and organizational skills;
- Ability to work independently and collaboratively;
- Professional proficiency in English.
Additional Valued Experience
- Laboratory applications such as ACD/Labs, OpenLab or ChemStation;
- LIMS, ELN or similar scientific systems;
- BMC Helix or equivalent tools;
- SCCM, MECM, Intune or similar deployment platforms;
- Software asset and licensing management;
- Experience in life sciences, pharmaceutical or industrial environments;
- French language.
