Application Tech Support Practitioner

• Project Role: Application Tech Support Practitioner

• Project Role Description: Act as the interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

• Must have skills: Microsoft Intune

• Good to have skills: NA
  Minimum

3

year(s) of experience is required

• Educational Qualification: 15 years full time education

Role Overview
The Microsoft Intune Subject Matter Expert (SME) is responsible for architecting, implementing, migrating, and supporting enterprise-scale device and application management solutions using Microsoft Intune. This role acts as the highest level of technical authority for Intune within managed services, transformation programs, or internal IT organizations, providing design leadership, advanced troubleshooting, and governance alignment.
The role is typically hands-on and heavily involved in endpoint modernization initiatives, including SCCM/MECM to Intune migration, Autopilot-based provisioning, security hardening, and automation-driven operations.

Key Responsibilities
1. Intune Architecture & Design
Own the end-to-end architecture of Microsoft Intune in enterprise or multi-tenant environments
Design scalable solutions for:
o Windows 10/11
o Windows 365 Cloud PC
o iOS / iPadOS
o Android Enterprise
o macOS
2. Device Enrollment & Provisioning
Lead and optimize device using:
o Windows Autopilot
o Entra ID (Azure AD) Join / Hybrid Join
o User-driven and pre-provisioned scenarios
Integrate Autopilot with:
o Security baselines
o Configuration profiles
o Compliance and Conditional Access

3. Application Packaging & Deployment
Migrate applications from MECM/SCCM to Intune
Package and deploy applications including:
o Win32 apps
o Microsoft Store apps
o Line-of-business (LOB) applications
Define:
o Detection rules
o Supersedence and dependencies
o App deployment ring strategies

4. Endpoint Security & Compliance
Configure and manage:
o Compliance policies
o Device configuration profiles
o Endpoint security policies
o Microsoft Defender for Endpoint integration
Align Intune compliance with:
o Conditional Access
o Zero Trust principles
o Corporate security standards

5. Automation & Scripting
Develop and maintain PowerShell automation for:
o Enrollment remediation
o Application installation / cleanup
o Device recovery and reprovisioning
Support automated device lifecycle operations

6. Troubleshooting & Advanced Support
Act as L3/L4 escalation point for:
o Autopilot failures
o Enrollment issues
o App deployment failures
o Policy conflict and sync issues
Support migration waves, cutovers, and stabilization phases

Required Technical Skills
Core Skills
Microsoft Intune / Endpoint Manager
Windows Autopilot & Autopatch
Entra ID (Azure AD)
PowerShell scripting
Endpoint Security & Compliance
Platform Management
Windows 10 / 11
Windows 365
iOS / Android Enterprise / macOS
Defender for Endpoint integration
Tooling & Integration
SCCM / MECM (co-management & migration)
Microsoft 365
Conditional Access
RBAC & Intune built in roles

Experience & Qualifications
5+ years in Endpoint Management / Modern Workplace roles
Deep hands-on experience with Intune in large enterprise or MSP environments
Experience supporting migration and transformation programs
Relevant certifications (preferred):
o Microsoft 365 Certified: Endpoint Administrator Associate
o Microsoft Certified: Azure Administrator Associate

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of service quality by effectively communicating with clients and internal teams. The practitioner dedicates time to understanding client concerns, accurately identifying issues, and ensuring smooth operation of world-class systems. The position requires attentiveness to client needs and a proactive approach to managing system performance and reliability throughout the day

• Roles & Responsibilities: - Expected to perform independently and become an SME.
  - Required active participation/contribution in team discussions.
  - Contribute in providing solutions to work related problems.
  - Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
  - Document and communicate issue resolutions and best practices to enhance team knowledge.
  - Assist in monitoring system performance and escalate issues when necessary to maintain service levels
• Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.
  - Experience with device management and configuration using Microsoft Intune.
  - Ability to troubleshoot and resolve application and system issues related to endpoint management.
  - Familiarity with security policies and compliance standards within managed service environments.
  - Strong analytical skills to interpret system data and client feedback for continuous improvement.
  - Effective communication skills to liaise between technical teams and clients
• Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Intune.
  - This position is based at our Gurugram office.
  - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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