Application Tech Support Practitioner

Project Role :
Application Tech Support Practitioner

Project Role Description :
Act as the interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :
Infrastructure Service Management

Good to have skills :
NA

Minimum
7.5
year(s) of experience is required

Educational Qualification :
15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. The role focuses on maintaining high-quality service by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. This position requires attentiveness to client concerns, accurately identifying issues, and designing appropriate resolutions by leveraging a thorough understanding of the product. The practitioner plays a vital role in sustaining system reliability and client satisfaction through proactive engagement and problem-solving.

Roles &amp

• Responsibilities:
  • Expected to be an SME, collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Coordinate cross-functional efforts to ensure timely resolution of complex issues.
  • Mentor junior team members to enhance their technical and problem-solving capabilities.
  • Monitor system performance and recommend improvements to optimize service delivery.

Professional &amp

• Technical Skills:
  • Must To Have Skills: Proficiency in Infrastructure Service Management.
  • Strong knowledge of incident, problem, and change management processes within IT service frameworks.
  • Experience in managing service level agreements and ensuring compliance with operational standards.
  • Ability to analyze system logs and performance metrics to identify root causes of issues.
  • Skilled in coordinating with technical teams to implement effective solutions and improvements.

Additional Information:

• The candidate should have minimum 8 years of experience in Infrastructure Service Management.

- This position is based at our HDC4 - SEZ location.

• A 15 years full time education is required.

15 years full time education