Scan your resume against ATS criteria for this Application Support Specialist - Weekend Nights role at Sironamedical.
At
, we’re building software that enables physicians to work as fast as they can think.
Each year in the U.S.,
are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine:
. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in.
We’re a
with employees around the world. Our deep understanding of both the
has allowed us to build
—a unified, AI-powered operating system powering the entire radiology workflows.
Sirona is
. We're delivering the organizational shift that both individual radiologists and entire practices urgently need:
A
, intuitive, and
solution
A streamlined workspace that makes
The freedom to
By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend
, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.
For more information, please visit https://sironamedical.com/join/ https://sironamedical.com/join/.About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.
As a Sirona
, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.
but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs
Key Responsibilities:
Proactively respond to client issues and maintain active monitoring of client sites
Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
Escalate unresolved issues to the appropriate internal channels for swift resolution
Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
Collaborate with engineering and product development teams to address and resolve software-related issues effectively
Contribute to knowledge base and runbooks on an basis
Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
Escalate unresolved issues to the appropriate internal channels for swift resolution
Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
Collaborate with engineering and product development teams to address and resolve software-related issues effectively
Key Requirements:
Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
Experience working directly with clinician on clinical applications
Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
PACS administrator or PACS analyst background preferred
Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
Experience working directly with clinician on clinical applications
Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists
Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
Benefits:
Stock Options
Flexible Paid Time Off
Medical, dental, vision insurance
Life insurance
Paid Maternity and Paternity Leave
401K matching
Apple equipment
Sponsorship for conferences, continuing education, etc...
The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Benefits:
How to apply for Application Support Specialist - Weekend Nights at Sironamedical?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $30.00 - $36.00 per annum.
What experience is required?
3+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Application Support Specialist - Weekend Nights
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