Application Support Engineer

• Project Role: Application Support Engineer

• Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• Must have skills: Oracle Procedural Language Extensions to SQL (PLSQL)

• Good to have skills: NA
  Minimum

3

year(s) of experience is required

• Educational Qualification: 15 years full time education

Mandatory to work in rotational shifts 24*7 to ensure full-day support coverage of applications and data workflows
Role Overview:

We are looking for a Data Platform Support Engineer to monitor and maintain applications
The ideal candidate will be responsible for ensuring smooth operation of data, promptly identifying and resolving issues, performing root cause analysis, executing standard operating procedures (SOPs), and communicating effectively with stakeholders and escalation teams

• Key Responsibilities: - Monitor application status using provided dashboards or tools for common issues - Detect and triage failures or performance issues in data loads and transformations.
  - Perform initial troubleshooting and apply defined remedial actions based on SOPs.
  - Analyze root cause of recurring or complex issues and recommend long-term fixes or improvements.
  - Communicate effectively with relevant teams — data engineering, platform, and business users — regarding job status, delays, and incidents.
  - Escalate issues to Level 2/Level 3 support as per escalation matrix when beyond scope of L1/L2 handling.
  - Document incidents and maintain detailed logs of investigations, resolutions, and preventive actions.
  - Collaborate with development teams to improve monitoring, alerting, and error-handling processes.
  - Contribute to continuous improvement of SOPs and runbooks
• Professional & Technical Skills: - Must To Have Skills: Oracle Procedural Language Extensions to SQL (PLSQL).
  - Good To Have Skills: Experience with data integration tools, ETL processes and reporting tool experience.
  - Strong understanding of database management and SQL querying.
  - Familiarity with troubleshooting methodologies and incident management.
  - Experience in performance tuning and optimization of applications
• Additional details: Shift Timings:
  Shift A (6:30 AM – 15:30 PM IST)
  Shift B (14:30 PM – 23.30 PM IST)
  Shift C (22:30 PM – 7:30 AM IST)
  15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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