Application Support Engineer

• Project Role: Application Support Engineer

• Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• Must have skills: ServiceNow Customer Service Management (CSM)

• Good to have skills: NA
  Minimum

3

year(s) of experience is required

• Educational Qualification: 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous engagement with system operations to ensure seamless functionality and support for business processes, fostering a reliable and efficient technology environment

• Roles & Responsibilities: - Expected to perform independently and become an SME.
  - Required active participation/contribution in team discussions.
  - Contribute in providing solutions to work related problems.
  - Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
  - Document findings and resolutions to build a knowledge base for future reference.
  - Assist in the implementation of system updates and enhancements to improve overall service quality.
  - Support junior team members by sharing knowledge and providing guidance when necessary
• Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
  - Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
  - Experience in managing and supporting enterprise-level customer service platforms.
  - Ability to analyze system logs and performance metrics to identify root causes of incidents.
  - Familiarity with IT service management principles and workflows.
  - Effective communication skills to liaise with technical teams and business stakeholders
• Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
  - This position is based at our Bengaluru office.
  - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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