Application Developer- Java L2 support

Role- Application Developer

Ep- 5-7yrs

Shifts- US Shift 5:30 pm to 2:30 am IST

Work mode- Hybrid

Skills- L2 Support- Java

Role Summary:

We are seeking a skilled

Application Support Engineer (L2)

with strong experience in Java-based enterprise applications and production support environments. The role involves providing end-to-end application support, incident resolution, release management, monitoring, troubleshooting, and continuous service improvement for business-critical applications. The ideal candidate should possess a blend of development knowledge and support expertise to ensure application stability, performance, and operational excellence.

Key Responsibilities

• Provide

L2 production support

for web-based applications and services.

• Resolve incidents, fulfil service requests, and ensure adherence to SLAs.
• Perform proactive application monitoring, health checks, and operational support activities.
• Investigate, troubleshoot, and resolve application issues across multiple technology layers.
• Support production deployments, release validations, and post-release monitoring.
• Conduct root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Collaborate with development, infrastructure, database, and business teams for issue resolution.
• Analyse application logs, database queries, and monitoring dashboards to diagnose problems.
• Support problem management, change management, and release management processes.
• Create and maintain operational documentation, knowledge articles, and support runbooks.
• Participate in on-call support and major incident management activities as required.
• Identify opportunities for automation and continuous improvement of support processes.
• Required Technical Skills
• Backend Technologies:Java 8 / 17 / 21
• Spring Framework
• Spring Boot
• JSP Struts
• Frontend Technologies: React/ angular / AngularJS Modern UI Frameworks
• Database Technologies: SQL Oracle Database PostgreSQL Monitoring & ITSM ToolsDatadog Monitoring & Observability ServiceNo

• 5-7 years of experience
• L2 production support for web-based applications and services
• Java 8 / 17 / 21
• Spring Framework
• Spring Boot
• JSP Struts
• React / Angular / AngularJS modern UI frameworks
• SQL with Oracle Database and PostgreSQL
• Datadog monitoring and observability
• ServiceNow ITSM tools
• Incident resolution, service request fulfilment and SLA adherence
• Application monitoring, health checks and troubleshooting across multiple technology layers
• Root cause analysis (RCA) and preventive measures to reduce recurring incidents
• Support for problem management, change management and release management processes
• Participate in on-call support and major incident management; work US shift (5:30 pm to 2:30 am IST)