Scan your resume against ATS criteria for this Akeneo PIM & SFCC L2 Support role at Valtech.
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries
Our values of share, care and dare
A workplace culture that fosters creativity, diversity and autonomy
Our borderless, global framework, which enables seamless collaboration
As a
, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring
of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)
Primary Technology:** Akeneo PIM - hands-on experience in identifying and resolving PIM contribution/data issues
Good to have:** MuleSoft, Content Management Systems (e.g., Oracle Commerce Business Control Center (BCC)), Oracle SQL
Hands-on troubleshooting of Akeneo PIM issues — data contribution errors, workflow failures, enrichment/export issues
Analyze end-to-end data flow — from PIM contribution through integration/middleware until data reflects correctly on the SFB2C storefront
Perform root cause analysis (RCA) across both systems for recurring or complex data issues
Collaborate with L1/L3 teams and cross-functional stakeholders to drive resolution within SLA
Participate in 24/7 rotational on-call/shift support
Document known issues, fixes, and runbooks for the support knowledge base.
Required Skills & Experience
5+ years of overall IT/technical support experience
Hands-on experience troubleshooting SFB2C issues (storefront data sync, catalog feed issues, display/reflection problems)
Ability to trace data flow issues end-to-end across PIM → integration/middleware → storefront
Familiarity with API/integration troubleshooting (REST APIs, connectors, or middleware tools) — assumed relevant, confirm if applicable
Strong analytical and RCA skills
Willingness to work 24/7 rotational shifts
Good to Have
Experience with e-commerce data governance or catalog data quality processes
Basic scripting/SQL knowledge for data validation
Soft Skills
Strong communication skills to interface with client/stakeholder teams
Scope of Work:** ) L2 Incident Resolution: Manage daily tickets in the support queue, including initial analysis, implementing workarounds, and ensuring timely acknowledgment and resolution within established Service Level Agreements (SLAs).
2.)Troubleshooting & Diagnosis: Resolve advanced technical issues escalated from L1 support, conducting in-depth troubleshooting and diagnosing complex problems across SFCC, PWA, and associated commerce applications. This includes analyzing application logs, errors, and alerts
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
This is a
position based in
Beyond a competitive compensation package, we offer:
Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.
⚠️ Beware of recruitment fraud: engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.
Hands-on troubleshooting of SFB2C issues — data ingestion, catalog sync, storefront display/reflection issues
Analyze end-to-end data flow — from PIM contribution through integration/middleware until data reflects correctly on the SFB2C storefront
Perform root cause analysis (RCA) across both systems for recurring or complex data issues
Collaborate with L1/L3 teams and cross-functional stakeholders to drive resolution within SLA
Participate in 24/7 rotational on-call/shift support
Document known issues, fixes, and runbooks for the support knowledge base.
Required Skills & Experience
Hands-on experience troubleshooting Akeneo PIM issues (catalog management, product enrichment, workflows, data export/import failures)
Hands-on experience troubleshooting SFB2C issues (storefront data sync, catalog feed issues, display/reflection problems)
Ability to trace data flow issues end-to-end across PIM → integration/middleware → storefront
Familiarity with API/integration troubleshooting (REST APIs, connectors, or middleware tools) — assumed relevant, confirm if applicable
Strong analytical and RCA skills
Willingness to work 24/7 rotational shifts
Good to Have
Exposure to ticketing/ITSM tools (JIRA Service Management, ServiceNow, etc.)
Basic scripting/SQL knowledge for data validation
Soft Skills
Ownership mindset for issue resolution until closure
Ability to work independently in a rotational shift environment
Scope of Work:
2.)Troubleshooting & Diagnosis: Resolve advanced technical issues escalated from L1 support, conducting in-depth troubleshooting and diagnosing complex problems across SFCC, PWA, and associated commerce applications. This includes analyzing application logs, errors, and alerts
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The benefits
Full Time
Bengaluru/Pune/ Ahmedabad /Gurugram in India.
Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Your application process
⚠️ Beware of recruitment fraud: engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech**
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.
How to apply for Akeneo PIM & SFCC L2 Support at Valtech?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
6+ yrs of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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