Scan your resume against ATS criteria for this AI Solutions Manager, SMB role at Arize AI.
AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in.
, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence.
We’re a
company backed by top-tier investors,
with
and a rapidly growing customer base of
Customers like http://booking.com/ Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works.
As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. We are looking for a fast-paced, client-obsessed candidate with an entrepreneurial mindset to nurture, and grow our SMB customers. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our customers succeed in leveraging AI to achieve real-world impact. This role is a blend of solutions consulting, customer engagement, and AI product feedback. You’ll work directly with the ML and AI engineering teams at some of the most sophisticated companies in the world and help them observe, evaluate, and improve the AI they run in production.
You’ll own the customer lifecycle end to end: identifying the business problem, defining what success looks like with their stakeholders, shaping how Arize fits their architecture, and driving adoption through renewal and expansion. You’ll also feed what you learn back into the product, so solutions you build for customer become repeatable for the next.
Own a portfolio of SMB accounts: account plans, regular touchpoints, usage monitoring, QBRs, and renewals
Conduct discovery with customer’s AI/ML teams to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
Collaborate with technical teams, including Forward Deployed AI Engineers, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
Proactively monitor product usage across your accounts to further gauge account health
Engage customer executives as champions to drive adoption beyond the initial team
Lead workshops and training on new functionality
Work with Account Management and Sales to convert successful pilots into org-wide deployments
Advocate for customer needs with product and engineering, and turn-off solutions into standardized offerings
2+ years in customer success, solutions consulting, technical account management, or technical consulting at a tech company
Working knowledge of AI/ML workflows or the agent development lifecycle, demonstrated through hands-on work, formal education, or self-study
Proven ability to demo a technical product and connect it to business outcomes
Demonstrated ability to understand Python or SQL scripts
Strong communication and executive presentation skills, with experience influencing senior stakeholders
Depth in at least industry (financial services, healthcare, retail, tech) or function is a plus
Bachelor’s degree in a technical or quantitative field is ideal; advanced degree a plus
Strong organizational instincts as you’ll manage multiple accounts
The estimated annual salary and variable compensation for this role is between $165,000-$215,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.
While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.
Arize’s mission is to make the world’s AI work—and work for people.
Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale.
Learn more about what we're doing here:
https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/ https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/
https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/ https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/
Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture
Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI
Culturally conscious events such as LGBTQ trivia during pride month
We have an active Lady Arizers subgroup
vision, demonstrate product capabilities, and propose tailored solutions.
How to apply for AI Solutions Manager, SMB at Arize AI?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $135 per annum.
What experience is required?
2+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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AI Solutions Manager, SMB
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