We are looking for someone to join our Operations team as an Executive, who not understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.
As part of our team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day.
In this role, you will:
Carry out the process of new client accounts, ensuring all necessary information is collected and configured for a successful launch.
Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the journey.
Build and configure AI assistants using internal tools, based on client needs and business logic.
Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
Monitor and manage timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
Provide initial training and resources to help clients test and understand their AI agent.
Requirements
Proven experience in Customer Experience,, or Technical Support roles.
Ability to analyze client needs and translate them into technical configurations.
Experience creating and managing JSONs, and understanding of structured logic flows.
Familiarity with automation tools like Zapier is a plus.
Strong organizational skills, with the ability to manage multiple projects in parallel.
Team player who can collaborate across departments and adapt to dynamic environments.
A strong passion for technology, innovation, and artificial intelligence.
Excellent verbal and written communication skills, with a proactive, client-first attitude.
Benefits
Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Key Requirements & Skills
Proven experience in Customer Experience,, or Technical Support roles.
Ability to analyze client needs and translate them into technical configurations.
Experience creating and managing JSONs, and understanding of structured logic flows.
Familiarity with automation tools like Zapier is a plus.
Strong organizational skills, with the ability to manage multiple projects in parallel.
Team player who can collaborate across departments and adapt to dynamic environments.
A strong passion for technology, innovation, and artificial intelligence.
Excellent verbal and written communication skills, with a proactive, client-first attitude.
Frequently Asked Questions
How to apply for AI Onboarding Specialist at Darwin Ai?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
