Title: AI Content Support Analyst
About the Role
Join a high-impact digital transformation initiative at Eurofins, where you will contribute directly to building the knowledge foundation for AI-driven solutions.
As part of the eLIMS-NG program, you will play a key role in transforming training content into structured, AI-ready knowledge assets. Your work will enable faster and more effective access to information through digital tools, including AI-driven support systems.
This is an excellent opportunity for someone who enjoys working with content, is highly detail-oriented, and is interested in knowledge management and emerging AI use cases.
What You Will Do
- Create Foundational Knowledge Content
- Transcribe training and learning videos into clear, accurate written transcripts
- Ensure completeness and alignment with the original training material
- Structure Content for Reuse
- Convert transcripts into well-organized documents using defined formats
- Break content into structured sections such as chapters, timelines, and logical flows
- Ensure content is easy to navigate and understand
- Prepare Content for AI and Digital Use
- Structure documentation to support searchability and reuse
- Organize content so it can be effectively used within AI-driven tools and systems
- Ensure Quality and Consistency
- Maintain high standards of accuracy, readability, and formatting consistency
- Apply defined templates and documentation guidelines
- Refine outputs based on feedback and quality checks
What We’re Looking For
Core Skills
- Strong written communication and excellent attention to detail
- Ability to structure and organize information clearly and logically
- Good listening and comprehension skills
- Comfortable working with documentation tools (MS Word, Excel, Teams, SharePoint)
Preferred Experience
- Experience in transcription, documentation, or administrative roles
- Exposure to knowledge management or training content
- Interest in AI, digital tools, or content design
Who You Are
- Detail-oriented and quality-focused
- Highly structured and organized
- Able to work independently and manage repetitive tasks with consistency
- Proactive and comfortable working in a fast-paced, project-based environment
- Deliverables and Success Measurement
- Performance in this role will be evaluated based on clearly defined, output-driven deliverables:
- Transcription Output
- Complete transcripts delivered for assigned training videos
- High accuracy and alignment with source content Structured Documentation
- Conversion of transcripts into formatted documents with defined structure
- Clear segmentation into chapters, sections, or timelines & Content Quality
- Consistent formatting and adherence to defined templates
- High readability and usability of content
- AI Readiness of Content
- Documentation structured to support reuse in AI/chatbot contexts
- Logical breakdown of information for efficient retrieval
- Delivery and Timeliness
- Adherence to agreed timelines and output targets
- Consistent progress across assigned workload
Why Join This Role
- Contribute to a strategic AI and knowledge management initiative
- Gain hands-on experience in structuring content for AI applications
- Work closely with global teams supporting the eLIMS-NG rollout
- Deliver tangible outputs with visible impact
- Strong interpersonal relation skills: diplomatic, patient,
- Good communicator in an international environment.
- Keen eye for details be passionate for technical accuracy.
- Eager to learn continuously: new tech, processes, and functional knowledge.
- Position entails some travel.
- Excellent communication skills.
- Ability to work effectively in a multicultural and distributed team environment.
- Proactive and solution-oriented approach.
- Ability to manage multiple tasks and projects simultaneously.
PREFERED CANDIDATES:
The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
Good communication and interpersonal skills to interact with the team in Europe
BE Computer Science/MCA or any other Bachelor’s degree with the right experience
PERFORMANCE APPRAISAL CRITERIA:
Eurofins has a strong focus on the Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be communicated, documented during the first 30 days of your joining.
