ACH Analyst

OVERVIEW

The ACH Analyst supports the Bank’s ACH operations, including daily processing, reconciliation, monitoring, reporting, exception processing, customer support, and compliance with NACHA rules. This role serves as an ACH subject matter resource and works with internal departments, customers, and payment partners to resolve issues and improve ACH processes.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following.

• Support daily ACH processing, reconciliation, returns, exceptions, and notifications.
• Monitor ACH activity, transaction volumes, limits, and return rates; escalate issues as needed.
• Serve as a subject matter resource for ACH-related questions from employees, customers, and partners.
• Support new ACH customer and partner and ACH limit requests.
• Research and resolve ACH disputes, exceptions, returns, and operational issues.
• Assist with NACHA rule updates, training, and communication to employees and customers.
• Prepare ACH reports for management, the Board of Directors, NACHA, and other stakeholders.
• Support annual ACH originator reviews and risk assessments.
• Coordinate ACH audit and examination requests and maintain supporting documentation.
• Work with Fiserv, Direct Access participants, and other partners to resolve ACH issues.
• Maintain ACH procedures and process documentation.
• Identify opportunities to improve ACH reporting, monitoring, processes, and controls.
• Identify opportunities to automate manual ACH processes and reporting.
• Perform other duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

This job does not have managerial responsibilities.